Shipping Policy – Maro BD

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At Maro BD, we are committed to delivering your orders safely and efficiently across Bangladesh. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Customers will receive order confirmation and shipping updates via phone, SMS, or email.

Delivery Coverage

We currently deliver to all major cities and districts across Bangladesh through our trusted courier partners.

Estimated Delivery Time

Inside Dhaka

• Delivery within 1–3 business days.

Outside Dhaka

• Delivery within 3–7 business days.

Delivery times may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated based on the delivery location and order value.

• Applicable shipping fees will be displayed during checkout or communicated before order confirmation.

Cash on Delivery (COD)

Cash on Delivery is available in selected areas of Bangladesh. Customers are requested to ensure the correct delivery address and contact information to avoid delays.

Order Tracking

Once your order has been shipped, you may receive tracking information (where available) to monitor the delivery status of your package.

Failed Deliveries

If a delivery attempt is unsuccessful due to incorrect address information, unavailable recipient, or refusal to accept the package, Maro BD reserves the right to charge additional shipping fees for re-delivery.

Damaged or Missing Items

If you receive a damaged package or discover missing items, please contact us within 48 hours of delivery with relevant photos and order details. We will investigate the issue and provide an appropriate resolution.

Delivery Delays

While we strive to meet our estimated delivery timelines, Maro BD is not liable for delays caused by courier services, natural disasters, government restrictions, strikes, or other circumstances beyond our control.

Contact Us

For any shipping-related inquiries, please contact us:

Email:marotimebd@gmail.com

Phone: +8801997473177

Thank you for shopping with Maro BD.