Return Policy

Maro Time BD

At Maro Time BD, we aim to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The item is defective, damaged, or incorrect upon delivery
  • The item is unused, unworn, and in its original packaging
  • The return request is made within 7 days of receiving the product

Items that do not meet these conditions will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Items damaged after delivery
  • Products without original packaging or tags
  • Clearance or final sale items (if applicable)

3. Return Process

To initiate a return:

  1. Contact our support team at 09647495723
  2. Provide your order number and reason for return
  3. Our team will review your request and provide return instructions

Do not send products back without confirmation from our team.

4. Refund Policy

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued via the original payment method or mobile banking (e.g., bKash/Nagad/Bank), depending on the payment method used

Shipping fees are non-refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges only for:

  • Defective or damaged products
  • Incorrect items delivered

Exchange requests must be made within 7 days of delivery.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the product is defective or incorrect
  • We recommend using a trackable shipping service

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank/mobile wallet again
  • Contact your payment provider
  • If the issue persists, contact us at marotimebd@gmail.com

8. Contact Us

For any questions regarding returns or refunds, please contact: